Privacy Policy
Grow with Neelu (“we,” “us,” or “our”) operates https://coachneelu.com and https://growwithneelu.com (the “Site”) and provides faith-based spiritual coaching and mentorship services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, submit a form, or interact with our services.
1. Who this policy applies to
This policy applies to visitors to the Site, individuals who submit inquiries or applications, and clients or prospective clients of our coaching and mentorship services. Our services are primarily intended for adults. We do not knowingly collect personal information from children under 13 through the Site without appropriate parental consent. If you believe a child has provided us information, please contact us using the contact form on our website (Discovery call or General inquiry tabs).
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and identity information — such as your name, email address, phone number, and country.
- Inquiry and application information — such as what you are seeking help with, your current life season, goals, coaching history, timing, preferred contact method, and any message you choose to share in our forms.
- Booking information — if we make a scheduling or booking tool available and you book an appointment through it, we may receive appointment details and the information you provide in that flow.
- Technical information — such as browser type, device information, and general usage data collected by our hosting or form providers.
- Local preferences — such as optional ambient audio settings stored in your browser (for example, whether you enabled site sound).
Because coaching conversations may involve sensitive personal, spiritual, or emotional topics, please share only what you are comfortable providing through our forms. Do not submit information you consider highly sensitive unless we have agreed to a more secure channel.
3. How we collect information
- When you submit a Discovery call application or General inquiry through our embedded forms (hosted by a third-party form provider).
- If we make a scheduling tool available and you book an appointment through it.
- When you email us or communicate with us by phone or video, if you choose those channels.
- Automatically through standard web technologies used by our Site and service providers.
4. How we use information
We use personal information to:
- Respond to inquiries and review discovery call applications;
- Schedule and conduct coaching, mentorship, or related conversations;
- Determine appropriate next steps, including referrals to groups or services we offer;
- Communicate with you about appointments, follow-up, and administrative matters;
- Operate, secure, and improve the Site;
- Comply with law and protect our rights, clients, and others.
We do not sell your personal information. We do not use form submissions for unrelated third-party marketing.
5. Legal bases (where applicable)
If you are located outside the United States, we may process your information based on one or more of the following, as applicable: your consent (for example, when you check a consent box on our forms); contractual necessity (to respond to your request or provide services you ask for); legitimate interests (to operate our coaching practice and communicate with prospective clients, balanced against your rights); and legal obligations.
6. How we share information
We may share personal information with:
- Service providers that help us operate the Site and business, such as form and survey hosting, scheduling tools, web font providers, website hosting, email, and payment processors if you purchase services. These providers process information on our instructions and for our business purposes.
- Professional advisors (for example, lawyers or accountants) when reasonably necessary.
- Authorities or others when required by law, legal process, or to protect rights, safety, and security.
- Successors in connection with a merger, sale, or reorganization, subject to this policy or equivalent protections.
Our forms are embedded from third-party platforms. Information you submit in a form is received by that provider according to its terms and privacy practices, in addition to ours. We encourage you to review their policies.
7. Cookies and similar technologies
The Site uses limited technologies to function. Third-party services such as form embeds, fonts, or booking tools may use cookies or similar technologies. Your browser may also store local preferences (for example, audio settings). You can control cookies through your browser settings. Disabling some technologies may affect form or booking functionality.
8. Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, and meeting legal or accounting requirements. Retention periods may vary based on the type of information and our relationship with you.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure. Please use discretion when sharing personal information online.
10. International users
We are based in Minnesota, United States. If you access the Site or submit information from outside the United States, you understand that your information may be processed in the United States and other countries where our service providers operate, which may have different data protection laws than your country.
11. Your choices and rights
Depending on where you live, you may have rights to:
- Access personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion, subject to legal exceptions;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Receive a portable copy of certain information, where applicable.
Residents of certain U.S. states (for example, California) may have additional rights regarding access, deletion, and opting out of certain data uses. We do not sell personal information as defined by applicable state laws.
To make a privacy request, contact us through the contact form on our website (Discovery call or General inquiry tabs). We may need to verify your identity before responding. You may also have the right to contact your local data protection authority.
12. Communications and consent
If you check a consent box on our forms, you agree that we may contact you about your inquiry or application using the contact details you provide. You may opt out of non-essential marketing messages at any time by following unsubscribe instructions or contacting us. Transactional messages related to your request or services may still be sent as needed.
13. Third-party links
The Site may link to third-party websites or tools (for example, scheduling pages). We are not responsible for their privacy practices. Please review their policies before providing information.
14. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the latest version. Material changes may be noted on the Site. Continued use after an update constitutes acceptance of the revised policy, to the extent permitted by law.
15. Contact us
For privacy questions or requests, contact Grow with Neelu through the contact form on our website (Discovery call or General inquiry tabs), or visit coachneelu.com.
See also our Terms of Use.